Inbox
Everything across Cortex that's waiting on a human — 40 items from 4 queues. Each one links back to its home, where the evidence and actions live.
Anomalies
Changes in how people use AI
Ramil's session volume is 4× anyone else'sReview for cheaper-path routingOROrit went quiet 12 days agoCheck in: likely a credential issue6 people have never used an approved surfaceStart an enablement cohortNew surface detected: Cursor IDE, unattributedResolve identities in HealthThe staging agent fleet has no ownerAssign an ownerMemory reviews
Knowledge, skills, evals & model candidates
Provider-capture failure modesKnowledge candidates · Built from Teo's corrections
Deploy rollback checklistKnowledge candidates · Drafted from incident 0412Risk-corpus build recipeKnowledge candidates · Weekly pattern · 11.3k-token PDF re-attached
Enterprise escalation response patternKnowledge candidates · 14 accepted examples · 3 teams
Incident triage runbookKnowledge candidates · Same 7-step pattern, 41 repeats
Refund-exception quick answerKnowledge candidates · 23 examples · Support
Vendor security questionnaire bundleKnowledge candidates · 9 examples · SalesIncident triageSkill promotions · 142 WUs · 11 people · Eng
Contract risk extractionSkill promotions · 96 WUs · 2 people · LegalEscalation synthesisSkill promotions · 214 WUs · 6 people · SupportPricing objection handlingSkill promotions · 188 WUs · 14 people · SalesCode-path mappingSkill promotions · 203 WUs · 7 people · EngSales follow-up draftingEvals to build · Outcome criteria undefinedIncident investigationEvals to build · No negative examples capturedCustomer escalation triageEvals to build · 38 of 120 accepted examplesPricing objection handlingEvals to build · 64 examples ready to gradeSales follow-up drafting · Sales modelModel candidates · 54% ready · criteria undefinedIncident investigation · Eng modelModel candidates · 31% ready · runbook firstCustomer escalation triage · Support modelModel candidates · 68% ready · eval set is the gatePricing tier sheet answerStale & Policy · 91 days old · high reuse
Onboarding access checklistStale & Policy · Source doc updated 12 days agoDeprecated handbook retrieval sourceStale & Policy · Retrieval still cites a dead section
Customer-ID redaction rule tuningStale & Policy · 3 false positives this weekSlack export context bundleStale & Policy · Freshness unknown · no clock setLegacy escalation macroStale & Policy · Superseded by the new answer assetOpportunities
Owner-ready savings, waiting on a decision
Reduce context bloat in support escalations+4.2 yield pts · SupportApprove the escalation answer asset+2.8 yield pts · SupportMove classification off the frontier model+2.1 yield pts · LegalBreak the retry loop in incident investigation+1.4 yield pts · EngUpdate the retrieval source for policy questions+1.1 yield pts · ProductTurn incident triage into a runbook+0.9 yield pts · EngReview frontier-model dependence in contract review+0.7 yield pts · LegalTrim tool schema overhead in the debugging harness+0.8 yield pts · Eng
