Customer escalation triage
- High repetition
- Stable intent
- Accepted examples
- Negative examples
- Policy-safe dataset
- Eval coverage
- Business owner
Next: Grow the eval set past 120 accepted examples; repetition and stability are already there.
Which teams and Work Units are ready for custom agents or fine-tuned, company-specific models. Readiness is earned with validated examples, not declared. The candidates here come straight from your Expertise library.
Next: Grow the eval set past 120 accepted examples; repetition and stability are already there.
Next: The talk track gives strong accepted examples; outcome criteria need definition.
Next: Approve the triage runbook first; its deterministic steps become the eval scaffold.
No model trains until a Work Unit clears every criterion and the evidence says customization beats the harness fix. Discipline over hype.


The dashboard is currently optimized for screens wider than 1024px. Please open it on a larger display to access the full experience.
The dashboard is currently optimized for screens wider than 1024px. Please open it on a larger display to access the full experience.

