Q3 support deflection
On track321Low
Escalation triage carries this initiative; the eval set is the only gate between here and a routed answer.
MikeEval set · 38 of 120 examplesOrg Memory
Your AI work, turned into reusable company capability: Work Units, approved knowledge, skills, evaluations, and model candidates that improve future work.
Insight
284 approved Knowledge Objects now support 43 Work Unit types. The next bottleneck is eval coverage: 12 high-volume Work Units still lack enough validated examples.
Work Graph Coverage
74%
of AI work connected▲ 8 pts this monthWork Units, people, agents, context, memory, and policy events, linked.
Approved Knowledge
284
Knowledge Objects▲ 31 this monthReusable across 43 Work Unit types · 7 pending review.
Skill Candidates
42
recurring workflows▲ 6 this monthRepeatable AI-assisted capabilities forming across teams.
Model Candidates
9
eligible for evaluation▲ 3 this monthEnough validated examples to test a team-specific model or cheaper route.
Work Graph
The live map of Work Units, knowledge, skills, agents, projects, people, and policy events. A slice below; the full graph one click away.
Who knows what lives in Expertise. Open Expertise →
Roadmap alignment
Where AI work meets company initiatives: what each one is advanced by, what blocks it, and who answers for it.
MikeEval set · 38 of 120 examplesAI cost program
At risk412Low
Cheaper-route evals and the context trim are the two moves that bend the cost curve this quarter.
ShaiModel candidate · 68% readyEnterprise launch readiness
On track211Partial
Sales drafting plus the vendor-security pack; the customer-ID rule clears it for enterprise data.
CraigGated by redaction policyWhat is blocking compounding
High-volume Work Units where knowledge, evals, owners, or policy gates are missing.
What changed in the last 30 days
Movement, not just state — the same live feed as Home, scoped to knowledge.
Live AI work feed
- 1m ago
Corey RiceProduct & AIWiring the Gemini Web capture parser
138 classified exchanges today on the capture stack. Matched to the Gemini Web capture Work Unit with high confidence.
- 2m ago
Yonatan HaimovitzProduct & AI“is this the right fix for staging? is this the right way to connect to postgres?”
6-turn session on the incident Postgres fix. Tool schemas cost 4.4k tokens on every call — flagged for the harness manifest.
- 4m ago
Omer GoldbergLeadership · CEOApplying the SEN-12 tooltip persistence patch
Validating expanded-mode UI in the Cortex sensor dashboard. Retrieval pulled a deprecated handbook section — answer was human-corrected.
- 8m ago
Teo DeleanuProduct & AIReused the provider-capture runbook instead of re-deriving it
His Knowledge Object answered before a model ran — now 38 reuses this month, the most-reused object in the org.
- 18m ago
Paolo FacchinettiProduct & AI · DevOps“Deploy Gemma on EKS with vLLM — cleanest path for the inference service?”
Answered straight from the deploy runbook Knowledge Object. Context load 5× below the org median — the pattern to converge on.
