Work Streams
Work Units rolled up to the initiatives they advance — what each stream costs, who carries it, and where it's blocked. The aggregation layer between a single unit of work and the roadmap.
Deflection rate up 6pts since the retrieval fix shipped. Next milestone is auto-resolving refund requests end to end.
Token yield is leaking on long debugging sessions — $2.1k/mo of retries with no shipped diff. Fix is in review.
Throughput is strong but the initiative is blocked on Legal approving the redline templates before we can auto-apply them.
Follow-up drafting is the highest-volume, lowest-cost stream. Nearly ready to ship CRM auto-logging.
Work that repeats but isn't tied to an initiative. Mapping it is how its spend becomes a roadmap decision instead of background noise.
Where streams collide — and feed each other
3 projects · 6 people · 2 agents · today
Support's escalation triage and Legal's contract review both touch refund logic — context is already shared.
Two teams maintain overlapping prompt templates for billing intents; consolidate to one.
Sales follow-up drafting reuses Support's resolved-ticket summaries as enrichment.
CRM write-back permissions block both streams from closing the loop.
PR review and redline drafting both wait on the same template sign-off from Legal.
Inferred from work-memory file evidence. A collision is rarely a problem — it's where coordination already happened, or where one person's context can enrich another's work.



